TERMS & CONDITIONS/PRIVACY POLICY

Please read our terms and conditions carefully before ordering. They contain important information about purchasing from Diamond Lil's. We reserve the right to change the terms & conditions at any time and recommend that you make yourself familiar with them whenever you place an order.
 
All the data that we collect from you as a customer of Diamond Lil's will be securely stored in accordance with the Data Protection Act and will not be sold or traded to third parties under any circumstances.
 
 
 
Delivery 
We aim to dispatch all goods purchased within three working days, unless you have placed a special order. You will be given a completion/delivery estimate for custom orders at the time of placing your order. Please note that during busy periods orders may take up to five working days to dispatch but you will be advised of an estimated dispatch time in your order confirmation email.
 
If you are local to us we can deliver goods in person to your door. If you live/work in postcode NG15-Hucknall, Nottingham (our home town) we will deliver FREE of charge (please contact us for further details).
 
All items are currently sent with a Royal Mail Tracked (signed for) service within the UK & Europe. A signature will be required on delivery, if you are not at home when delivery is attempted your item will be taken to your local sorting office and you will have to rearrange a delivery or collect it. If your item is not collected or redelivered within 18 calendar days it will be returned to us and you will then have the option to pay a redelivery charge or have the order refunded minus the original postage charge (this excludes personalised or made to order items).
Furniture & large/heavy orders are an exception & will be sent via a Courier.
 
We aim to deliver the goods by the time scale quoted by Royal Mail but delivery times are not guaranteed.  If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period.
 
We will not accept liability if a delivery is delayed due incorrect payment or delivery details.
 
Any customs charges are the buyers responsibility.
 
 
UK P&P Charges
Orders sent 1st Class are £3.95. 
Orders up to £29.99 are £2.95 2nd Class or FREE for orders £30 or over. Freepost will be applied automatically at Check Out.
 

European P&P Charges are banded & vary on order value. The postage calculator at Check Out will work this out for you.

 

All shipping costs stated are for delivery in the UK & Europe only. If you wish to have the item shipped to you elsewhere in the world please contact us, we will be more than happy to provide shipping costs. Please note that items will only be sent with a 'tracked' service. Please do not request for items to be sent by any other method, as we will refuse.

 
 
General Information 
We try to keep our stock control system up to date but sometimes during busy periods it is often difficult to do so. If an item is out of stock we will contact you & advise when the product will be available for dispatch. If at this time you choose to receive a refund instead of waiting for the product to arrive back in to stock then we will be happy to oblige. All goods are subject to availability.
 
Every care is taken to describe products accurately. All handmade items will be made with the up most care but may sometimes have imperfections. This is because they are made by hand (& not machines) and we think that it all adds to the charm of owning a handcrafted item! Every effort has been made to ensure that our items are described fully & accurately,  however all colours, sizes and measurements displayed on our website are approximate.
 
All prices are subject to change without notice.
 
If an item has been incorrectly priced, we reserve the right to supply the item only at the correct price.  If we become aware that the price is incorrect after you place your order we will give you the option to re order the item at the correct price or cancel your order.
 
We reserve the right to refuse any order.
 
 
 
Returns
If you are not happy with your purchase then please contact us....we don't bite! Promise.
 
We want your shopping experience to be a pleasant one. We aim to resolve any problems quickly & efficiently.
 
Goods MUST be returned within 7 days of receipt for an exchange or refund. We do not offer refunds on custom orders or earrings unless an item is faulty.
 
A photograph of all custom orders will sent for your approval before dispatch. The sale is final , unless the item is faulty on receipt.
 
All 'preloved' & vintage items are described as accurately as possible, all imperfections will be written in the item description, with supporting photographs & consequently these items are 'sold as seen'.
 
Refunds will only be given on items returned in their original packaging.
 
All postage costs for non faulty items/items not sent by us in error are to be paid by the customer. We highly recommend that a proof of posting is obtained when returning items. If items go missing in the post on returning this is not our responsibility.
 
If you wish to return an item you must email us returns@diamondlils.co.uk BEFORE sending any items and await confirmation. You must contact us within 48 hours of receiving your order to arrange a return. We will then provide our returns address.

Please include in your email:

  • Name
  • Order no
  • Item numbers
  • Reason for return

We will issue your refund within 7 working days of receiving and inspecting your items.  You will receive your refund via the original payment method.

 
  
Disclaimer
Beads and their associated components are a choking hazard, so please ensure that young children are supervised at all times whilst wearing any jewellery. Diamond Lil's accepts no responsibility whatsoever for injury caused by the misuse of these items. None of the handmade items are suitable for very young children. They do contain small parts & consequently may be a choking hazard. We ask that you please use your own judgment with the other items if they have no age guidance on the packaging.
 
 
Unless stated all home/glass wares are not dishwasher or microwave safe.
 
We will not accept responsibility or liability for any loss or damage of products once they are in your care.  Neither can we accept liability for any injury or harm brought to you by wearing or using any of our products or services.
 
Due to different computer monitors/calibrations actual colours of items may vary slightly from the picture.
 
 
The Food Imitation (Safety) Regulations 1989
Please note the following important information in relation to purchases of beads & jewellery resembling sweets, cakes, fruit or other foodstuff. The aforementioned products are sold to you, the customer, on the understanding that they will be used purely as jewellery items by yourself & not for resale.
 
The individual beads must not be resold by you to non-commercial (private) buyers as they do present a potential choking hazard and as such do not comply with section 4 of the Food Imitations (Safety) Regulations 1989.
 
It is your responsibility that jewellery made with Imitation Food beads is safe and secure. The beads are made from non-toxic polymer clay. They are not edible and they are not suitable for very young children due to being a choking hazard.
 
 
Ownership Rights
Diamond Lil's reserves the right to use any comments/feedback or photographs that you provide on this website.
 
No part of this website shall be plagiarised or copied. This includes the use of our photographs or the copying of any of our products.
 
Legal action may be undertaken if this is found to be the case.
 
All handcrafted & upcycled designs on this website are exclusive to Diamond Lil's and remain the intellectual property of Diamond Lil's.
 
When making a purchase it is understood that you accept these terms & conditions. It is your responsibility to have read these terms carefully before completing any transaction. By using this website and/or placing an order you agree to be bound by these terms and conditions.
 
If you require any further information regarding anything detailed here on our Information/ Terms & Conditions page please contact info@diamondlils.co.uk
 
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Privacy Policy

This Privacy Policy describes how and when Diamond Lil's collects, uses & shares information when you purchase an item from us, contact us, or otherwise use our services through our website (which is hosted by Create) or other selling platforms such as Facebook & Etsy.

This Privacy Policy does not apply to the practices of third parties that we do not own or control or any third party services you access through our selling platforms. You can reference their policies individually to learn more about their privacy practices. 

 

Information We CollectTo fulfil your order, you must provide us with certain information (which you authorised at checkout to provide), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order of jewellery, for example), if you contact us directly. 

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

Why We Need Your Information And How It Is Used - We rely on a number of legal bases to collect, use and share your information, including:

  • As needed to provide services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.
  • As necessary for the purpose of legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in legitimate interest to improve service. 

    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Create to power our online store. You can read more about how Create or other third parties uses your Personal Information on their own websites.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations

 

Information Sharing And Disclosure - Information about customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. We engage certain trusted third parties to perform functions and provide services to our selling platforms, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

 

Data RetentionWe retain your personal information only for as long as necessary to provide you with services and as described in this Privacy Policy. However, it may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes and to enforce agreements. When you place an order through the website or any of our other selling platforms, we will maintain your order information for our records unless and until you ask us to delete this information.

 

Your RightsIf you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons). We will generally delete your personal information upon request.
  • Object. You can object to (i) the processing of some of your information based on legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

For purposes of EU data protection law, I, Emma Webster, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@diamondlils.co.uk

Alternately, you may write to me;

Emma Webster

39 Hillcrest Drive 

Hucknall

Nottingham

NG15 6PS

United Kingdom